Last updated: March 2026
By placing an order on tunakawano.com you agree to the following terms. Please read before purchasing.
Orders & Payment
All prices are in Canadian Dollars (CAD). Payment is processed securely through Stripe. I accept major credit cards and debit cards. Your card is charged at the time of checkout.
By completing a purchase, you confirm that you are authorised to use the payment method provided.
Shipping
I ship from Banff, Alberta, Canada using Canada Post. Estimated delivery times are shown at checkout and are approximate — delays can occur due to customs, weather, or postal service conditions beyond my control.
- Canada: 3–7 business days
- United States: 7–14 business days
- International: 10–21 business days
Print-on-demand items (sweaters, t-shirts) are produced and shipped by Printful. Allow an additional 3–5 business days for production before shipping.
International customers are responsible for any customs duties, import taxes, or fees charged by their country's customs authority. These are not included in my shipping rates.
Returns & Refunds
Because each piece is made to order or hand-packed just for you, I am not able to accept returns or exchanges based on buyer error (wrong size ordered, change of mind, etc.).
If your order arrives damaged or incorrect: Please reach out within 7 days of delivery at kawano.luna@gmail.com with a photo of the issue. I will do my best to make it right — whether that is a replacement, a partial refund, or a full refund depending on the situation.
Lost packages: If your package is lost in transit (no movement on tracking for 21+ days domestically or 35+ days internationally), contact me and I will work with Canada Post to resolve it.
Refunds, where applicable, are processed back to the original payment method within 5–10 business days.
Original Artwork
Original paintings are one-of-a-kind. Once sold, they cannot be replaced. I pack originals carefully with rigid mailers and protective materials, and ship with signature confirmation where available.
Commissions
Commission enquiries are handled individually. Pricing, timeline, and terms will be agreed upon before any work begins. A deposit may be required. Completed commissions are non-refundable once the final artwork has been approved and delivered.
Intellectual Property
All artwork, designs, and images on tunakawano.com are my original work and remain my intellectual property. Purchase of a product grants you personal use of that item only. Reproduction, resale, or commercial use of my designs is not permitted without written permission.
Limitation of Liability
My liability is limited to the value of the items purchased. I am not responsible for delays caused by shipping carriers, customs, or circumstances outside my control.
Contact
Questions? Email kawano.luna@gmail.com — I respond within 2 business days.